NEOVIVA Privacy Policy

Thank you for visiting our website. Privacy and data protection are among our top priorities. This policy tells you how we use personal information collected through our website https://neoviva.com/.

Please read this privacy policy before using our website or submitting any personal information. By using this site, you accept the practices outlined in this privacy policy. We may change some of these policies in the future; any such changes will be posted on our website before they are in effect.

In addition to the European and Swiss regulations on data privacy, we are also obliged to adhere to doctor-patient confidentiality. We take this responsibility very seriously and will never share any information without your consent.

Collection and Processing of Information

We will need to collect personal information to deliver our services to you, especially when you contact us with questions, sign up for newsletters or mailings, or request a call-back. This information will be stored, processed and used to deal with your particular request. Commonly, this information consists of your name, phone number, gender, email- and residential address, etc. We may also record your IP address.

We will only collect this information if we have received a specific declaration of consent from you. Any information that does not allow for personal identification may be collected without your permission, can never be linked to you and does not fall in this category.

Your information is stored for different lengths of time. In all cases, only as long as necessary or as required by law. If you provide information through our secure platform and enter treatment, all collected data is kept ten years after discharge.

We do not control how your personal information is collected, stored, or used by third-party sites such as WhatsApp and social media platforms, nor to whom it may be disclosed. Therefore, we strongly advise you to review the privacy policies and settings of these platforms to understand the information they may be sharing about you. If you prefer not to have your information shared, you must contact the respective site directly to determine if they offer opt-out options. Please note that we are not responsible for how these third-party sites handle the information they collect from or about you; your interactions with these platforms are governed by their individual privacy policies.

Sharing of Information

We will never share or sell your personal information, including your email address, with anyone outside of our enterprise and subcontractors necessary for service delivery unless you give us specific consent that we may do so. There may be instances when we need to communicate with someone in connection with your treatment. You will be asked to give this specific consent before the communication occurs.

Email and Secure Data Platform

While email may be the easiest way to communicate with us, and while we take the greatest care that our email system is as safe as possible, we are aware of the vulnerabilities of email communication.  Due to this potential data security issue, we also provide a highly secure platform for communication, especially when personal health information (PHI) is exchanged. This platform also allows for the upload of confidential documents. On this platform, the data stored is encrypted during transit and at rest.

Cookie and Tracking Technology

This website uses cookie and tracking technology. The technology allows us to understand how visitors to neoviva.com use the website, which country they are accessing it from, which operating system and browser they use, and how many visitors visit the site. No personal information can be collected through cookies or tracking. However, cookies may link to your information if you have previously entered personal information through our general enquiry contact form. If you have concerns about this, you may need to delete the cookies before using the website.

Requesting a Copy of your Data

If you want us to supply you with a copy of any personal data we hold about you, you may complete this Subject Access Request form. Send the completed form by post to NEOVIVA AG, Senior Governance Administrator, P.O. Box, 6354 Vitznau / Switzerland.

Complaints

You have the right to lodge a complaint to NEOVIVA regarding your personal information rights under Swiss laws. Please contact our Senior Governance Administrator Oliver Neubert at oliver.neubert@neoviva.com or write by post to NEOVIVA AG, Senior Governance Administrator, P.O. Box, 6354 Vitznau / Switzerland.